NO RETURNS FOR ANY REASON AFTER SEVEN DAYS FROM RECEIPT OF MERCHANDISE. NO EXCEPTIONS.
If we make a mistake with your order, examples, you ordered white fur and we sent you pink fur; you ordered one yard and we send you two yards; etc., please contact us as soon as possible for return information. We will correct the problem and pay shipping costs.
If the fur is defective (a wrinkle is not a defect) please contact us for return information.
We strongly advise seeing a sample prior to ordering because not liking a fur is not a valid reason for returns-no exchanges if you do not like the fur that you ordered! If you ordered the wrong amount we are sorry but the fur cannot be returned-please double check the yardage you need before placing your order.
IF YOU ARE PLACING A LARGER ORDER (TEN YARDS AND UP OF ONE FUR) AND CHOOSE NOT SEE A SAMPLE PRIOR TO ORDERING, WE CANNOT ACCEPT RETURNS UNLESS THE FUR IS DEFECTIVE OR WE SENT THE INCORRECT FUR OR COLOR. PLEASE ALLOW US TO SEND A SAMPLE AS YOU CANNOT RELY ON WEBSITE PICTURES TO SHOW THE EXACT COLOR OR TEXTURE OF A FUR. We strongly advise seeing a sample prior to ordering because not liking a fur is not a valid reason for returns-no exchanges if you do not like the fur that you ordered! If you ordered the incorrect amount sorry but the fur cannot be returned-please double check the yardage you need before placing your order
If you have any concerns about your order, please keep the fur in its original box AWAY FROM SMOKE AND PETS. Special orders CANNOT be returned for any reason other than the wrong fur was shipped or the fur is defective. FUR CANNOT BE RETURNED IF IT HAS BEEN CUT INTO! NO RETURNS FOR ANY REASON AFTER SEVEN DAYS FROM RECEIPT OF MERCHANDISE!
How wide are the fur fabrics?
Unless otherwise stated, the furs are 58"-60" wide.
Are any of your furs "real"?
While our furs look incredibly real, be assured that they are all synthetic.
Do you sell wholesale?
No, we sell retail only.
How do I wash the fur?
If you must wash the fur, use the Gentle cycle and COLD water only! After washing, AIR DRY. DO NOT PUT FURS IN THE DRYER! No matter how careful you are, washing will alter the original texture of the fur in some way. Shorter pile furs tend to wash better than longer piles. Save a scrap of fur from the project that you are working on and see how well it washes. If the results are unsatisfactory, dry cleaning may be your only option. Again, keep a scrap of fur and have the dry cleaner clean this piece. See how well it works. If again the results are unsatisfactory, please contact us for other suggestions.
How long will it take for me to get my order?
We try our best to get your order shipped within 3-5 days with the exception of peak holiday seasons-Halloween, Christmas, etc. Special orders depend on where the furs are coming from and stock availability.
Do you sell a sample kit?
We do not have a sample kit because there are so many furs it would be impossible to do so. For complete ordering instructions,please click the Sample link on the navigation bar.
Are all of the furs that you carry listed on this website?
Most of the furs that we carry are listed on the website. However we do have some that are not listed due to limited yardage. If you need a fur that you do not see, please feel free to contact us.
Do you accept international orders?
Yes but only to Canada. Please read the paragraph for International Orders on the Ordering link.
I am working on a project but am not sure how many yards of fur I will need. Can you calculate yardage for me?
It is our policy not to calculate yardage for customers' projects. There are so many variables that it would be impossible for us to do this correctly and we do not wish to be responsible for customers ordering too little or too much fur. We can go over projects with the customer and if we see problems we will advise, but the final order is up to the customer.
